Frequently Asked Questions

Monday, November 26

Hey all! I thought this might help everyone get nice and cozy in their new home here! Please let me know if I've missed anything.

Q: How can I add my Avatar?
A: Go to and click the "browse" button. This will allow you to search a photo on your computer that you wish to upload as your avatar.

Q: How do I change my username?
A: Go to and in the box next to "Display Name" type in a name you'd like to have!

Q: How can I get notifications sent to my email?
A: Go to and click on the appropriate boxes in which you'd like to have notifications sent directly to your email!

Q: How do I post a blog?
A: Go to and click on "Post New Blog" located on the upper right hand of the page.

Q: Can I block other users?
A: Not at this time.

Q: How can I contact ground(ctrl)?
A: You can either call us at 877-GND-CTRL (M-F 7am-6pm PST) or visit

Q: I have an iPhone, is there an app I can download to send and receive messages, approve friends and see the latest on
A: You can download our ground(ctrl) app at the app store! It's free and keeps you updated when you are on the go! (just search ground ctrl).

Q: How can I check the status of my order?
A: Go to

Q: What are points used for?
A: Points are for special items (physical and/or digital) that will be available in the future!

Q: How do I get points?

Sign up: 1 pts
Be a member for 5 days: 50 pts
Be a member for a month: 100 pts
Be a member for a year: 500 pts
Have 5 friends: 50 pts
Have 15 friends: 100 pts
Have 50 friends: 500 pts
Creating a blog: 10 pts
Comment on a blog: 1 pts
Comment on a profile: 1 pts

There are communities where members sometimes like to simply collect points, well just to collect points. Below is a general outline.

The "RIGHT WAY" to get points (AKA not considered spam)
Create a meaningful blog (something that tells us how you're feeling, one that puts forth effort to create, one that may provoke discussion)
Comment on a blog (respond to a blog already created that answers a question asked, provides further discussion, etc)
Comment on another members profile (example: Hi! Thanks for the friend request!" or "I like Common too!")

The "WRONG WAY" to get points (AKA SPAM)
Creating a meaningless blog (example, subject: "HI" body: "I'm bored.")
Creating a blog every minute, 5 minutes, 10 minutes, every hour..You get the idea.
Creating a blog contains only a picture.
Commenting on a blog with " :) " or a one word answer that doesn't enhance or further discussion, or a comment that has nothing to do with the blog in the first place.
Commenting on another members profile by using numbers, letters, emoticons or anything else that wouldn't be considered part of a discussion, or a true "comment".
Commenting on either a blog or profile multiple times with the same comment.

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